Standard shipping is a flat rate of $7.95 for all U.S. & Canada orders below $35. Orders shipping to Alaska and Hawaii are charged an international rate of $35.
Standard shipping is free for all U.S. and Canada orders over $35. Orders shipping to Alaska and Hawaii are ineligible for this promotion.
Please allow 3-5 business days for your order to arrive. Orders travelling to outside the continental U.S. may take a few days longer to arrive.
Orders on average take 1-2 full business days to be processed.
Please note Sacha Cosmetics is closed on weekends and public holidays. Orders received on Friday, Saturday and Sunday will begin processing the following Monday.
All orders with standard shipping travel via USPS, FedEx, DHL or UPS.
Expedited orders (Two Day or Overnight) take 1 business day to be processed.
All international orders are shipped with UPS (United Parcel Service) and are charged a flat rate of $35.
Please note: a shipping confirmation will be sent to your email address. Please track your packages as Sacha Cosmetics is not responsible for lost or stolen shipments. All packages can be left at your front door if no one is home to receive it. If you do not receive your tracking email please contact firstname.lastname@example.org. Please make sure to check your Spam/Junk Mail folder if you do not see the confirmation in your inbox.
Returns, Exchanges & Refunds
We proudly stand behind every product we sell. If you are unhappy with any item you receive, for any reason, we will gladly exchange or refund the original purchase price, no questions asked (we’ll even pay the return shipping fee).
Returns and exchanges can be requested within 30 days from the original purchase date. The return or exchange will be processed within 1 to 2 weeks from the time the items are received.
What you need to do:
CALL US 1-800-344-4224 (TOLL FREE) or email us at email@example.com during business hours with your order number and reason for return or exchange. Once contacted, Customer Service will provide you with easy-to-follow instructions that will make dealing with us, a true pleasure.