FAQS

 Tel: 800-344-4224 (TOLL FREE) E-Mail: customerservice@sachacosmetics.com

 1-3 Eagles Crescent Mission Road, Freeport, Trinidad & Tobago.

 Free Standard Shipping on all US & CA orders over US$35

 Live Chat available AST 8:00 a.m. to 4:45 p.m. Mon – Fri

FAQ – Frequently Asked Questions

Q: Do you have a location in the US?

A: Unfortunately, we do not have any locations in the US.

Q: Do you ship Worldwide? / How much is shipping?

A: Yes, we do! International Shipping costs US$35.

Q: What is the shipping cost to US/CA?

A: Shipping costs US$7.95. Shipping is free for orders over US$35.

Q: Are there any additional charges upon receipt of packages?

A: If you are located in the US, there are no additional charges.

Q: Do you have distributors Worldwide?

A: Yes, we do have distributors worldwide.

Q: Do you test on animals? /Are the products vegan?

A: No, we do not test on animals. Our products are vegan friendly.

Q: Do you offer samples?

A: Unfortunately, we no longer supply samples.  

Q: Do you offer foundation tester kits?

A: No, we no longer provide foundation tester kits.

Q: Does PayPal work on your website?

A: Yes, we do accept PayPal.  

Q: Can I use a coupon code when checking out with PayPal?

A:  Yes, coupon codes can be used with both Paypal and regular checkout.

Q: Are your products available on Amazon?

A: Yes, they are available on Amazon.

Q: Can I use the coupon codes on Amazon?

A:  No, coupon codes can only be used on our website.

Q: What if I am unable to log into my account? / Forgot my password?

A: You can reset your password by clicking on the “Forgot Your Password” link.  

Q: Do I have to create an account to place my order?

A: No, you can check out as a Guest.

Q: What if I did not receive my package?

A: You can contact us at support@sachacosmetics.com and we will further assist you!

Q: What can I do if I did not receive my tracking information?

A: You can contact us at support@sachacosmetics.com and we will forward the information to you.  

Q: What’s the shipping/processing time?

A: We have a 1-2 business day processing time and 3-5 business day shipping time. This process may take longer for international orders.

Q: What is the return policy?

A: Simply contact us with your order number and reason for return or exchange. Once contacted, Customer Service will provide you with easy-to-follow instructions that will make dealing with us a true pleasure.  

Q: Are the prices quoted in USD?

A: Yes, they are quoted in USD.

Q: Are there any locations in Canada?

A: No, unfortunately we do not have any locations in Canada.  

Q: Are you having any sales?

A: Stay tuned to our website for upcoming deals!

Q: Do you have a Makeup Pro Discount?

A: No, we do not have a Makeup Pro Discount.

Q: I received my items damaged/broken, how can I have them replaced?

A: Kindly forward an email to support@sachacosmetics.com including the images of your items so that we can further assist!  

Q: Can I place my order via Phone?

A: No, you can only place your order online via our website or Amazon.

Q: Is there a number I can call?

A: Sure you can contact us at 1-800-344-4224.  

Q: How do I become a distributor?

A: To become a distributor you must purchase a minimum of US$1000, kindly send an email to distributors@sachacosmetics.com for more details. An agent will respond to you within 24 hours, be sure to include your location in the email. If you are unable to make the minimum payment, you will have to order on our website with the retail prices.

Q: Is there a mobile app?

A: Sure, you can search Google Play Store/Apple store to download.  

Q: Do you accept Debit Cards?

A: No, we do not accept Debit Cards.

Q: Do you accept International Visa cards?

A: Yes, we do!  

Q: What are the form of Payments?

A: We accept Visa, MasterCard, American Express, Discover and PayPal.

Q: Where do I apply my coupon code?

A: If you are using regular checkout, on the “Review my Order” page, on the left of “Payment Methods”, you should see a box titled “Gift Cards and Promotional Codes.”

Q: Can I purchase on Amazon UK?

A: Yes, our products are available under the seller Sacha Cosmetics.  

Q: How do I contact Customer Service?

A: You can call 1-800-344-4224 or email: support@sachacosmetics.com.  

Q: Is USPS the only carrier?

A: No, there are other carriers as well.

Q: Who is the carrier for international shipping?

A: UPS and DHL are the carriers for international orders.  

Q: How do I select the carrier?

A: You will not be able to select one as we fulfill with Amazon and they select the carriers.