Returns & Exchanges

 Tel: 800-344-4224 (TOLL FREE) E-Mail: support@sachacosmetics.com

 1-3 Eagles Crescent Mission Road, Freeport, Trinidad & Tobago.

 Free Standard Shipping on all US & CA orders over US$35

 Live Chat available AST 8:00 a.m. to 4:45 p.m. Mon – Fri

We proudly stand behind every product we sell. If you are unhappy with any item you receive, for any reason, we will gladly exchange or refund the original purchase price, no questions asked. To return an item:

Securely pack the items in the envelope or box it came in. Please ensure it is properly sealed.
Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
Insert your name and address on the label provided to you by customer service and affix the appropriate amount of postage.
Ship package from your nearest post office or shipping company of your choice.

Returns and exchanges can be requested within 30 days from the original purchase date. The return or exchange will be processed within 1 to 2 weeks from the time the items are received.

What you need to do: CALL US 1-800-344-4224 (TOLL FREE) during business hours with your order number and reason for return or exchange. Once contacted, Customer Service will provide you with easy-to-follow instructions that will make dealing with us, a true pleasure.